Testimonials

Excellent personalised service. Pleasant to deal with team. First class level of communications throughout the entire sales process including feedback in respect of prospective purchasers. Proactive and competent guidance regarding the information necessary for buyers and their solicitors.

I used other agents but no-one was as flexible and helpful as you. I really got the feeling that your team listened to me and saw me as a person rather than just another enquiry. They provided a more personal, friendly service and I was not passed around from person to person for different parts of the process. I’ve already been recommending you to friends!

I actually tried a few different agents to sell my flat. Not only did I receive the best attention and personalised service from MGH compared to other players, they also felt like the only agent that was acting in my best interest rather than the agent trying to make a quarterly sales quota or similar.

Your difference is that your service is warm and personable. You are more genuine than other agents and seem to have a real sense of empathy. You were also proactive and really tried to get a sense of what would work for me. Your team was also responsive when my previous purchase didn’t go through and proactively thought of options – in fact I ended up buying outside of the area that I originally looked at because of your suggestions.

I thought your service was excellent – the best thing was the honesty. Your team went out of their way to get details on lease extension options for the flat and reverted back with as thorough as information as he could obtain.

In all seriousness I would like to thank you both for making the frustratingly convoluted process of buying a house much more pleasant and straightforward than it usually is. Your modus operandi is a breath of fresh air and I promise to sing the praises of Mountgrange Heritage wherever I go!

To the team that made our dream come true! Thank you for your professionalism and friendly support that guided my daughter and I every step of the way to our new front door! Cheers.

My husband and I purchased an apartment in Holland Park from Mountgrange Heritage. Your team was professional, personable and swift in all dealings with us and has gone the extra mile with our numerous queries and requests. It has been an absolute pleasure dealing with Mountgrange Heritage.

I had a terrific experience with you! I was constantly kept informed of all viewings in advance and had a text, email or call right after each viewing. My weekly touch point call with you was very helpful. No question was too small and you helped me with finding tradesmen for some work I wanted to get done.

We are very pleased with the service that we have received from the team at Mountgrange Heritage through the process of selling our property. They were somewhat more proactive than their competitors in taking steps to win the instruction, and their advice in terms of a sales strategy produced an excellent result. At a time when the London residential property market is reported to be struggling, we were also very impressed by the number of viewings that were achieved, and both the level of interest and offers that were generated.

Good service. You were all very friendly and professional and I thought your market knowledge was excellent. I chose you because you’re local and have nice staff with a professional attitude who have greatly more manners and professionalism than other large chain agents who do not put the customer first but their own agendas and commission.

Your service was excellent; you knew your facts and gave the best reason for pricing and had facts and examples to back it up. We got what you thought we’d get for the flat so that proves you know your market. You were in competition with a big agent to sell my property and you sold it before them for more than probate. I think that says everything.

Your team has been friendly and helpful throughout, and much more in touch with the status of the sale than anyone else involved (even my own solicitor!). Your marketing was excellent; the photos and details of the property looked fantastic, and it worked too as I had far more visits than expected, and far more offers than I ever hoped for. I have actually enjoyed working with Mountgrange, and will be sad not to have an excuse to talk to you any more!

Everything and everyone has been both professional and exceptional. Communication is key throughout this process and Mountgrange have been able to keep us at ease whilst other parties involved do the opposite! The marketing of our property was perfect. A buyer was found within 24hrs of the property going back on the market with Mountgrange.

From the very first phone call to the very last email we were received warmly and professionally, it was this warmth above all that made us choose to go with Mountgrange Heritage as our agents. We were glad we did as we continued to receive this personal touch throughout the process. The sale of our flat was by no means straight forward and at times very bumpy, we were always kept very well informed and up-to-date and they reassured us with their positivity and relentless efforts to make sure a sale was completed as soon as possible. I would have no hesitation in using or recommending them again.

We were so impressed with Tim Kane & his team at Mountgrange Heritage – we were selling an unusual house in need of modernisation but their fantastic local knowledge of the market & contacts within the industry meant that we had a number of offers within 2 weeks of the house going on the market, and it was sold within a few weeks. Tim & his team were a delight to deal with and kept us in touch at every step of the selling process. They were always on hand to answer calls and emails. Highly recommended!

Absolute pleasure to deal with. So refreshing to actually find a decent, helpful sales agent who knows what they’re talking about!

You were amazing! Quick, understanding and flexible. I would definitely use Mountgrange Heritage again and would recommend anyone else to as well.

What I like about your service was personal attention and prompt dealing. I was given plenty of helpful advice and dealt with a very pleasant young lady too!

The willingness of your team to help me with the little details – as I live abroad it was harder for me to organise everything without their help. Exemplary customer service.